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FAQ

Frequently Asked Questions

What is FMDESIGN ELEMENTS?

FMDESIGN ELEMENTS is Your destination to explore unique ways how to style your interior and to shop the finest furniture, lighting and interior accessories out there. ELEMENTS is the official online store of a premium interior design studio FMDESIGN s.r.o., where You can buy products we use in our interior projects.

Do you offer interior design service?

Yes, at FMDESIGN you can enjoy a great selection of the finest interior brands, interior advice from designers with more than two decades of experience and an unbeatable personal service. To find out more about our company and the limitless range of our services, please visit the ABOUT page.

Do you have a showroom?

Yes, feel free to visit us and enjoy a cup of coffee in our HQ & Showroom in Slovakia, located at the address: FMDESIGN s.r.o., MUDr. Alexandra 50, 060 01 Kezmarok. Alternatively, you can meet our team in one of our offices in Bratislava and Vienna.

Which payment methods do you accept?

We accept all major credit and debit cards including Visa, Visa Electron, Maestro, MasterCard and American Express. In certain cases we can also accept direct bank transfers and payment via PayPal. Please contact info@fmdesignelements.com for more information or special requests.

Shopping Questions

What is the estimated time of delivery?

Since the vast majority of goods offered in our store are produced on demand and according to Your specific requirements and wishes, the time of delivery might differ from product to product. Unless we have the item in stock, one has to take into account a production period of 4-5 weeks since receiving Your order.

I need something urgently. Can You help me?

We will do our best to help You solve the situation as efficiently as possible. In case You need a product sooner than the estimated delivery date, do not hesitate and contact our customer service at info@fmdesignelements.com .

Is shopping at FMDESIGNELEMENTS.COM secure?

Yes, purchasing your interior products at FMDESIGN ELEMENTS is 100% secure as we use the highest form of data encryption. Your information stays safe with us and will never be shared with any third parties.

Do you ship internationally?

Yes, we ship our products in all countries of Europe but also can arrange an international product delivery. Please note that the price of shipping is not included in the price of product and will be calculated individually at checkout. International deliveries may incur local import duties which we have no control over and are not able to predict in advance. Any local import duties and taxes will be the responsibility of the recipient of the goods.

What are the available shipping methods?

As methods of delivery we use either courier services or shipping by mail (post office). Once an order has been shipped you will be notified by email. All goods we ship are subject of insurance.

Do you offer gift wrapping?

FMDESIGN ELEMENTS currently does not offer gift wrapping on products purchased in our store as the majority of them is tailor-made and packed directly by the producer. However, feel free to reach out to us and our dedicated team will be more than happy to help you out!

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